Q1: What is your minimum order quantity (MOQ)?
A: For products not currently in stock, the minimum order quantity per item is 1 metric ton. For sample orders of stocked products, the MOQ is in multiples of 25 kg. For experimental testing samples, each item is limited to no more than 2 kg.
Q2: Can I request free samples for product testing?
A: Yes, the samples themselves are provided free of charge. However, the shipping costs shall be borne by the customer.
Q3: Do you offer OEM and customized modification services?
A: Absolutely. We can customize viscosity, cross-linking degree, gelatinization temperature, particle size, and functional properties to match your exclusive food formula and processing technology.
Q4: What certifications do your modified starch products hold?
A: All of our products comply with international food-grade standards and are certified under HALAL, KOSHER, ISO22000, and FSSC22000.
Q5: What is the shelf life and what are the storage requirements for your products?
A: Our modified starch has a shelf life of 24 months. It should be stored in a cool, dry, and well-ventilated environment, away from direct sunlight and moisture, to prevent caking.
Q6: What are your product packaging specifications?
A: Packaging: 25 kg composite woven bag with an inner food-grade plastic bag..
Q7: Are modified starch products classified as dangerous goods for shipping?
A: The majority of our food-grade modified starches are classified as non-hazardous ordinary goods. They are suitable for sea, air, and land transportation. Complete MSDS and shipping certification documents can be provided.
Q8: What payment terms do you accept?
A: We accept T/T (telegraphic transfer), L/C at sight, Western Union, and other mainstream international payment methods. Flexible payment terms may be negotiated for long-term partners.
Q9: What is your production and delivery lead time?
A: Regular stocked orders can be shipped within 3 to 7 working days. For customized modified starch products, the lead time is typically 7 to 15 working days, depending on the specific customization requirements.
Q10: Can you provide official test reports and customs documentation?
A: Yes, we can provide factory test reports, COA (Certificate of Analysis), MSDS, Certificate of Origin, and a full set of export customs clearance documents to support your import declaration.
